13 April 2015
We ordered a little tikes car from Amazon. The screws were missing. So we took the issue up with Amazon. They agreed to send another, which they did and we would return the faulty item.
So, I carried this 100x60x70cm, 8KG parcel on foot to the Collect+ store and they refused to accept it. In disbelief of their excuses I phoned Collect+ customer services at the shop. Customer services told me that it was down to the individual stores' discretion if they wish to accept it. As a result of much argument I had to take the parcel back, again by foot. I think you need to open a case with Collect+, or only offer Collect+ to those parcels less than 50x50x50cm.
Why should a computer have to do a computer’s job here? The computer knows how large the package is from its inventory database, therefore, why was a method of delivery chosen that is highly unlikely to achieve?