10 January 2014
We bought two dimplex heaters around fourteen months ago.
These heaters are great, when they work. We’ve had two fail in very close succession. Dimplex have been good and honoured their five year warranty. Since both failed in the same way, I can only think there must be a batch fault or that we’re just unlucky. The front panel light remains on, the on/off relay is audible, yet no element ignition. I’m sure it would be a simple component to fix but as heaters are things designed to get very hot and use a lot of current, I’m not happy to poke around myself to fix it.
The Dimplex customer service makes up for the faults with the heaters. I’d rather know that the heaters can be replaced than live in fear of unsuccesful resolution. Who am I kiding? Just give me a working heater, please.