02 March 2014
Asda offered a really useful service for us. The dear wife is immune compromised at the minute which means going to a supermarket becomes a risk of getting a serious infection. Groceries to the home is the ideal here, we don’t have to take such a large risk.
We placed an order earlier in the week for some baby milk, picking our delivery slot for (today) Sunday between 17:00-19:00.
We wanted to add some more items to the order, so last night we amended the order to include other groceries.
At the very point of completing the order we were told that the delivery slot was no longer available. What? How crazy it was available a minute ago, and it sill is, the original order (unamended) will still be delivered, if we want to change it, we now have to select another slot, after Monday. Crazy.
So, we phone customer services and want to know what’s going on.
of the things suggested,
are you using a pirate site rather than www.asda.com!
"it will take me thirty minutes to add each item to the shopping trolley" if the customer services person were to do it for me
try IE
Ridiculous.